DNS Settings

When sending your website live with IRM you may need to change the DNS settings for your domain name so then the domain name will point to your website instance in the IRM servers. This is your internet address, for example, irmhelpcentre.com is the domain name for this help centre website.

Settings
You need to have technical knowledge to set this up, as there might be some service disruptions if it's not set up properly. Here is a brief explanation about the DNS settings you need to adjust.

Please to confirm this DNS records with your Project Manager / Relationship Manager prior adjusting the records.

A Record
Change the A Record in the DNS for the Apex domain (e.g. irmau.com) to the IP address 15.197.133.181

CNAME
To get the www subdomain working you will need to add or modify the CNAME record for the www subdomain. 
This needs to be set to the following: IRMLiveApplicationLB2-1860702946.ap-southeast-2.elb.amazonaws.com

Here is an example of A Record and CNAME settings:

TTL Value
The TTL is the time-to-live (in seconds) between when you do the update and when it starts going live on the internet. To get a quicker result you need to set the TTL to a low value (eg 300 for a five minute TTL)

Godaddy
If your domain is hosted by Godaddy here is a link to an article on how to change your dns.
https://au.godaddy.com/help/manage-dns-zone-files-680 

If you would like to install BYO SSL please use the below DNS records.

A Record
Change the A Record in the DNS for the Apex domain (e.g. irmau.com) to the IP address 54.79.107.72

CNAME
To get the www subdomain working you will need to add or modify the CNAME record for the www subdomain. 
This needs to be set to the following: IRMLiveLB-71520702.ap-southeast-2.elb.amazonaws.com

Here is an example of A Record and CNAME settings: