Unsubscribing email alert subscribers

HQi provides two ways to unsubscribe those who have subscribed to your Email Alerts.

1. Locate the email subscriber by using the "Filter" function (as explained in the previous section) and select the corresponding "Edit" link, as shown below.

You will then see the screen below, which displays the subscriber’s information. Click the "Deactivate" button to unsubscribe the person.


The subscriber will now be deactivated and will no longer receive your Email Alerts.

Although the person is now deactivated they will continue to be listed in your email alerts subscriber database, so you can view a complete historical reference of all email alert subscribers – both subscribed and unsubscribed.


2. Another way to unsubscribe someone from your subscriber list is to use the "Unsubscribe" functionality in HQi.

Under the "Email Subscribers" section in HQi's menu, you will see the "Unsubscribe" link.


Once you have clicked the "Unsubscribe" link you will be taken to the page below.


Enter the email address of the subscriber you wish to unsubscribe from email alerts and click the "Deactivate" button.

You can also "Bulk Unsubscribe" from this page, if you want to unsubscribe several subscribers.

When you tap the "Bulk Unsubscribe" button, you will be directed to the screen below. From here, you can choose to "Check All" the contacts in your subscriber list or filter by Login, First/Last name or Email Address.

Check the box next to the subscribers you would like to remove, then click the "Deactivate" button at the top of the page.