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Our Support Process

Request

Send your request to support@irmau.com

In Progress

You will receive an “In Progress” email.

This means our team is ready to start working on your request.

Implement

We’re working on it!

Please allow us time to develop the solution.

If we need to clarify, we’ll let you know.

Quality Assurance (QA)

Our QA team will audit the work.

You may see the work up on your site before you receive the next communication from IRM.

Completed!

You will receive a “Completed” email.

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