Unsubscribing email alert subscribers
Unsubscribing email alert subscribers
HQi provides two ways to unsubscribe those who have subscribed to your Email Alerts.
1. Navigate to Subscriber Database
Click the Subscriber Database to access the list of all email alert subscribers.
2. Open Subscriber Details
Locate the email subscriber by using the “Filter” function and select the corresponding “View” link, as shown below.
3. Initiate Deactivation Process
You will then see the screen below, which displays the subscriber’s information. Click the “Deactivate” button to unsubscribe the person.
The subscriber will now be deactivated and will no longer receive your Email Alerts.
Please note: Although the person is now deactivated they will continue to be listed in your email alerts subscriber database, so you can view a complete historical reference of all email alert subscribers – both subscribed and unsubscribed.
4. Access Subscriber Management
Another way to unsubscribe someone from your subscriber list is to use the “Deactivate by email” functionality in HQi.
Click Manage Subscribers to open the subscriber management options.
5. Select Deactivate By Email
Click Deactivate By Email to specify the subscriber to unsubscribe using their email address. You can also Bulk Unsubscribe/Deactivate from this page, if you want to unsubscribe several subscribers.
6. Enter Email Address
Enter the email address in the field.
7. Confirm Deactivation
Click Deactivate to finalise unsubscribing the subscriber from email alerts.
You have successfully unsubscribed email alert subscribers in HQi.